All fees have to be paid upfront before availing any paid service at pocketlawyer.com.Users on PocketLawyer are protected by a robust dispute resolution mechanism. We make payment process painless! Your money is safe with PocketLawyer; we won’t release your money to the Professional until you have availed the service. If there is an issue with your Professional’s work, however, our team will help to connect you with a different Professional at no additional cost or refund your payment altogether.
In the event of cancellation of any paid service for which payment has been successfully made and a confirmation number has been generated, and the service has not been concluded/provided due to any avoidable / unavoidable reason(s) from the Professional, we must be notified of the same in writing – by an email at firstname.lastname@example.org.
Cancellation charges will be effective from the date we receive your email. Cancellation can be requested no later than 4 hours before final delivery time / Appointment time.
In case the consultation is booked within the 4 hour period, the User will not be able to cancel the consultation and no refund of money shall be awarded. Our Customer Support team will contact you within 4 business days and in cases where the Professional has not delivered the service, we will return your money within ten (10) business days from the day the request for Cancellation was received. However, in the event you refuse/cancel the service, a cancellation service charge will be deducted and the balance money will be returned within ten (10) business days from the day the request for Cancellation was received.
In the event your request for service is accepted but post-payment due to unexpected and extenuating circumstances, your request for service is rejected or cancelled; You will be given an option of opting for another request for service OR will be offered a complete refund, as you desire. You will receive a complete refund within ten (10) business days only if PocketLawyer Dispute Resolution team finds that the Professional has not provided the Service you have paid for.
In case your credit card/debit card/payment account has been accidentally over-charged, please notify pocketlawyer.com of the same at the earliest. Pocketlawyer.com will refund the outstanding amount to your Payment Account within fifteen (15) working days.
It is mandatory for the users to maintain unique Confirmation and the Transection ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any.
In majority of cases, there is NO other situation under which pocketlawyer.com will provide a refund, except for the condition expressly mentioned above under Refund Policy. In exceptional circumstances, pocketlawyer.com Dispute Resolution team will work with you to reach a mutually acceptable and amicable solution. Pocketlawyer.com and pocketlawyer.com Dispute Resolution team intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with the Users.
No refund in any case whatsoever can be claimed from pocketlawyer.com for the amount paid to the Professional directly by the User.