Refund and Return Policy

Post your requirements to receive free proposals & price quotes


Refund and Return Policy

For any commercial enterprise, where goods and services are purchased, there must be a return/refund policy. Such a policy acts as a mode of redressal for the customer, in case they are unsatisfied with the product/service or simply change their minds.

The policy is in the nature of a return, where a product is merely returned back to the seller and the money is returned as a refund. It differs from a cancellation policy as a cancellation policy applies only before a product/service is delivered. Refund and return policy applies after a product/service has been delivered.

PocketLawyer is India's leading platform for Business Agreements drafting. It does not use boilerplate templates for drafting agreements. We are aware that each agreement is unique with regards to its substance as well as the parties for whom it is drafted. Thus, we aim to draft agreement tailor-made to suit the needs of the client. In addition to Refund and Return Policy, PocketLawyer can also help you with drafting of Website Terms and Conditions, Joint Venture Agreement, Privacy Policy, Founders' Agreement, Shareholders Agreement, Non-Disclosure Agreement, Vendor Agreement, and more.

Why is Refund and Return Policy important?

  1. It acts as an agreement between the buyer and seller.
  2. It lays down the terms and conditions of the sale.
  3. It acts as a redressal for the customer in case the product is unsatisfactory.
  4. It is also beneficial for the seller as it acts as a safeguard against action from a dissatisfied buyer.

For the policy to be enforceable it must be clearly stated. The buyer must be aware that any purchase is subject to this policy. It is recommended to state the words “terms and conditions apply” should appear on the invoice.

Absence of such a policy would mean a buyer is free to take any action under the Consumer Protection Act against the seller. The policy acts as a preliminary buffer against such action. If a return and refund policy is not well drafted, then the customer always has a recourse under the Consumer Protection Act.

Drafting the policy

Now that the importance of having a return and refund policy has been established, here are some important points regarding drafting.

  1. The language should be simple and avoid legal jargon. It is for the buyers benefit and should be clear and simple.
  2. A time frame should be stipulated for all returns. The standard time frame is 15-30 days. Without a time frame, buyers can return their products whenever they wish to.
  3. Choosing the mode of refund- through returning cash or through store credits. Store credits are more useful especially for ecommerce enterprises. Store credit is like a coupon that can be redeemed only by the seller. This ensures that customers return to the same seller for their new product.
  4. State whether any fees are chargeable for returns. Often, a seller may choose not to return the tax on the products or the delivery charges. These should be clearly stated.
  5. Make the policy visible, especially if it’s on an ecommerce website. 

Why Choose PocketLawyer?

PocketLawyer believes that every agreement should be unique and does not use templates. Using PocketLawyer can enhance and personalize your agreement to your specific needs.
  • Experienced and qualified professionals with more than 12 years of experience.
  • Access to highly qualified professionals anytime, anywhere in India.
  • Fixed price. No hidden fees or long-term commitment.
  • 100% satisfaction guaranteed. Our money back guarantee makes sure that you get complete satisfaction, every time you choose our services.

What is more?

  • Our dedicated support team is always there to help you with any query or issue that you may have.
  • Choosing PocketLawyer means the best service, at the best price.

Most importantly, we deliver what we promise. On time, every time.

Get Free Proposals Today

Client Testimonials


Trusted By

  • Fiem
  • Grofers
  • PVR Cinemas
  • Surya Energising Lifestyles

Are You a Professional?

Are you a Lawyer, CA or CS? Join a community of passionate experts and grow your practice.